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Vertuna’s business hours are from 8am to 8pm GMT+2, Monday through Friday (except for Estonian national holidays). All requests are answered within 24-48 business hours, excluding national holidays. We are constantly monitoring our support channels to respect the high priority of our enterprise customers and any critical issues.

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Requests made through open forums such as Atlassian Answers are monitored by our support team and answered on a best-effort basis (to get faster response please make sure you drop a message through one of our supported channels).

Vertuna’s Support Includes:

  • Assistance with configuring Vertuna products
  • Guidelines and best practices on Vertuna products
  • Help with troubleshooting problems with Vertuna products
  • Help with issues arising out of Vertuna product upgrades
  • Guidelines and best practices on Vertuna products
  • Help with app evaluation and on-boarding (pre-validating use case sand requirements)

Vertuna’s Support Does Not Include:

  • Phone (Webex, zoom, etc) support, unless we see that it is necessary
  • Product training
  • Help for non-valid and non-current license or inactive subscription
  • Assistance in migrating Confiforms data to Atlassian Cloud - please follow Migration from server to cloud
  • Help with programming against Vertuna’s API
  • Help with non Vertuna apps (see Vertuna products below)
  • Support in any language other than English
  • Design and development based on customer requirements and according to customer specifications
  • Help with troubleshooting Vertuna products on non-standard Confluence or JIRA installations (for example: compatibility with 3rd party theme add-ons for Confluence). However, we do our best to support 3rd party add-ons as much as we can, but due to different quality of these add-ons and different techniques used this is not easy and cannot be guaranteed to work

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Vertuna data processing agreement for cloud apps (GDPR)

https://wiki.vertuna.com/download/attachments/5341810/Data-Processing-Agreement-GDPR.pdf?version=1&modificationDate=1649662172838&api=v2

(please sign and send to vertuna@vertuna.com, you will receive a signed copy from us. Please be aware about current locations of our servers (subject to change without prior notice) - Data security and privacy statement) 


Vertuna LLC is the company registered in Tallinn Estonia, in 2005 (VAT EE101037914).