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Vertuna’s business hours are from 8am to 8pm GMT+2, Monday through Friday (except for Estonian national holidays). All requests are answered within 24-48 business hours, excluding national holidays. We are constantly monitoring our support channels to respect the high priority of our enterprise customers and any critical issues.
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- Submitting a request through the form available on wiki.vertuna.com
- Submitting request directly in Vertuna's Jira Service Desk - https://vrt.atlassian.net/servicedesk/customer/portal/2
- Sending an email to: vertuna@vertuna.com
Requests made through open forums such as Atlassian Answers are monitored by our support team and answered on a best-effort basis (to get faster response please make sure you drop a message through one of our supported channels).
Vertuna’s Support Includes:
- Assistance with configuring Vertuna products
- Guidelines and best practices on Vertuna products
- Help with troubleshooting problems with Vertuna products
- Help with issues arising out of Vertuna product upgrades
- Guidelines and best practices on Vertuna products
- Help with app evaluation and on-boarding (pre-validating use case sand requirements)
Vertuna’s Support Does Not Include:
- Phone (Webex, zoom, etc) support, unless we see that it is necessary
- Product training
- Help for non-valid and non-current license or inactive subscription
- Assistance in migrating Confiforms data to Atlassian Cloud - please follow Migration from server to cloud
- Help with programming against Vertuna’s API
- Help with non Vertuna apps (see Vertuna products below)
- Support in any language other than English
- Design and development based on customer requirements and according to customer specifications
- Help with troubleshooting Vertuna products on non-standard Confluence or JIRA installations (for example: compatibility with 3rd party theme add-ons for Confluence). However, we do our best to support 3rd party add-ons as much as we can, but due to different quality of these add-ons and different techniques used this is not easy and cannot be guaranteed to work
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- ConfiForms. Data Forms & Workflows add-on for creating data forms in Confluence (ConfiForms listing on Atlassian Marketplace)
- ConfiDoc. Easy & Secure Content Mashups add-on for creating secure content mashups in Confluence (ConfiDoc listing on Atlassian Marketplace)
- SpaceAuditor system audit and statistics add-on for helping your to understand your Confluence content and usage (SpaceAuditor system audit and statistics listing on Atlassian Marketplace)
- User Profile Strength Plugin add-on for Confluence communities which helps you to build better user's profile (User Profile Strength Plugin on Atlassian Marketplace)
- HTML & Markdown Include for Confluence cloud - https://marketplace.atlassian.com/apps/1221983/html-include-macro-for-confluence-cloud?hosting=cloud&tab=overview
- ConfiPanel: Quick requests by customer or reporter - our first Forge app to help your JSM/JSD agents find earlier issues raised by customer easily
Vertuna data processing agreement for cloud apps (GDPR)
(please sign and send to vertuna@vertuna.com, you will receive a signed copy from us. Please be aware about current locations of our servers (subject to change without prior notice) - Data security and privacy statement)
Vertuna LLC is the company registered in Tallinn Estonia, in 2005 (VAT EE101037914).