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Vertuna’s Support Does Not Include:

  • Phone (Webex, zoom, etc) support, unless we see that it is necessary
  • Product training
  • Help for non-valid and non-current license or inactive subscription
  • Assistance in migrating Confiforms data to Atlassian Cloud - please follow Migration from server to cloud
  • Help with programming against Vertuna’s API
  • Help with non Vertuna apps (see Vertuna products below)
  • Support in any language other than English
  • Design and development based on customer requirements and according to customer specifications
  • Help with troubleshooting Vertuna products on non-standard Confluence or JIRA installations (for example: compatibility with 3rd party theme add-ons for Confluence). However, we do our best to support 3rd party add-ons as much as we can, but due to different quality of these add-ons and different techniques used this is not easy and cannot be guaranteed to work