When creating a support request through support channels (see below) we will respond within no more than 48 business hours from the time of your initial request. Our goals are to answer the majority of requests within the same business day. We will use reasonable efforts to provide support in accordance with this Service Level Agreement, and will not be responsible for any delays caused by the customer for reasons beyond our control.
Vertuna’s business hours are from 8am to 8pm GMT+2, Monday through Friday (except for Estonian national holidays). All requests are answered within 24-48 business hours, excluding national holidays. We are constantly monitoring our support channels to respect the high priority of our enterprise customers and any critical issues.
You can request support through one of the following channels:
Requests made through open forums such as Atlassian Answers are monitored by our support team and answered on a best-effort basis (to get faster response please make sure you drop a message through one of our supported channels).
Vertuna LLC is the company registered in Tallinn Estonia, in 2005 (VAT EE101037914).