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Vertuna’s Support Does Not Include:
- Phone (Webex, zoom, etc) support, unless we see that it is necessary
- Product training
- Help for non-valid and non-current license or inactive subscription
- Assistance in migrating Confiforms data to Atlassian Cloud - please follow Migration from server to cloud
- Help with programming against Vertuna’s API
- Help with non Vertuna apps (see Vertuna products below)
- Support in any language other than English
- Design and development based on customer requirements and according to customer specifications
- Help with troubleshooting Vertuna products on non-standard Confluence or JIRA installations (for example: compatibility with 3rd party theme add-ons for Confluence). However, we do our best to support 3rd party add-ons as much as we can, but due to different quality of these add-ons and different techniques used this is not easy and cannot be guaranteed to work
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